Privacy policy.

Privacy Policy for TruMedia Creative

Last Updated: [October 14, 2025]

This Privacy Policy describes how TruMedia Creative (“we,” “us,” “our,” or “TruMedia Creative”) collects, uses, discloses, and protects personal information obtained via our website, services, and communications. By using our services or accessing our website, you agree to the terms of this policy.

1. Who We Are / Our Role

TruMedia Creative is a creative / digital agency providing marketing, video, design, and related services. In some cases we act as a “data controller” (deciding how and why personal data is processed), and in other cases a “processor” (processing data on behalf of our clients).

2. What Information We Collect

2.1 Information You Provide Directly

  • Name, email address, phone number, mailing address

  • Company / organization name, job title

  • Content you upload (e.g. logos, images, documents)

  • Communications (e.g. when you email us, fill out contact or quote forms, or participate in chats)

2.2 Automatically Collected / Technical Information

  • IP address, browser type, device type, pages visited, time stamps

  • Cookies, web beacons, tracking pixels, analytics data

  • Referral source, URLs, site behavior

2.3 From Third Parties

  • Publicly available sources, social media, business directories

  • Partner services, integration tools, marketing platforms

3. How We Use the Information

We use personal data for:

  • Responding to inquiries, providing quotes, or customer service

  • Delivering services (video production, marketing, design)

  • Invoicing, billing, payments

  • Site analytics, performance, improving UX

  • Marketing, newsletters, promotional communications (where permitted)

  • Compliance, security, fraud prevention

  • Aggregated / anonymized data for internal insights

4. Legal Basis (if applicable)

If subject to GDPR or similar laws, our legal bases include:

  • Your consent (for marketing, cookies)

  • Performance of a contract (to deliver services)

  • Legitimate interests (e.g. analytics, improving service)

  • Compliance with a legal obligation

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Distinguish you from other users

  • Remember preferences

  • Analyze usage trends

  • Facilitate marketing / ad targeting

You may disable cookies in your browser settings (but this may limit full functionality).

6. Sharing & Disclosure

We may share personal information with:

  • Trusted third-party service providers (e.g. hosting, email platforms, analytics, payment processors)

  • Our clients (if you are shared as a lead or content contributor)

  • Legal authorities if required by law or to protect rights

  • In a business transfer (merger, acquisition)

We will not sell your personal data to external third parties without explicit consent (where required by law).

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined above

  • Comply with legal obligations

  • Resolve disputes, enforce agreements

When no longer needed, we securely delete or anonymize your data.

8. Cross-Border Transfers

If we transfer data outside your country (e.g. to data centers or service providers abroad), we ensure appropriate safeguards (standard contractual clauses, appropriate certifications, or legal equivalency).

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data

  • Correct or update it

  • Request deletion or restriction

  • Object to processing (e.g. for marketing)

  • Data portability

  • Withdraw consent (if that was our basis)

  • Lodge a complaint with your data protection authority

To exercise your rights, contact us using info in Section 11.

10. Security

We use physical, technical, and administrative safeguards (encryption, secure servers, access controls) to protect your personal data. However, no system is perfectly secure — we cannot guarantee absolute security.

11. Contact Us

If you have questions or want to exercise your rights, contact:

TruMedia Creative
[Mailing Address]
Email: [privacy @ trumediacreative.com]
Phone: [Your Phone Number]

12. Changes to This Privacy Policy

We may update this Policy from time to time. We’ll post the revised version on our website, update the “Last Updated” date, and notify you if changes are material.